Frequently Asked Questions

 

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WHY DO YOU HAVE PACKAGES WITHOUT HOURS LISTED?

Most of our packages are based off of deliverables instead of hours. The purpose is two-fold:

  • Our goals and motivations are in alignment with yours as we are all focused on results provided. We want to be able to provide you with the best service, no matter how long it takes us to perfect.

  • Retainers allow you to have a steady expense without worrying about being over hours so you can effectively budget.

HOW DO RETAINERS WORK?

A retainer is a fee paid in advance to reserve our time; monthly retainers are required to be paid in full before services are rendered. This ensures the time in your chosen package are reserved.

I HAVE A PACKAGE WITH HOURS - WHAT IF I DON'T USE ALL OF THEM?

Hours are good for one month after the date of purchase and do not roll over.

Hours and payments for retainers are non-refundable.

WHAT IF I RUN OUT OF HOURS?

Don't worry, we'll let you know when your hours are running low, at which point you can decide whether you'd like to purchase more.